Acoustic Sliders - Customer Care

Warranty

Our QA system submits every module to an Inspection and Test Plan. Track and trolley systems give lifetime performance. Lotus offer a 1 year warranty on all Acoustic Slider Systems installed by Lotus (or authorised representatives).

Made to last

Lotus Acoustic Slider modules are made from MDF and are contained within a fully enclosed aluminium perimeter frame which is secured tightly to the boards to ensure maximum durability in demanding education environments.

Moving easily

Each module has two trolleys (there are up to three modules per Slider), automatic bottom seals and low friction top seals to aid with ease of use. Sliders simply require pulling or pushing down a straight track, and no tools are required to operate the system. This is ideal for an environment where there are multiple users and people of smaller stature (kids!).

Safety

The safety of the user and those nearby have been considered with our ‘wide mouth’ receiving jambs and SABS, a Lotus proprietary technology that slows the panel at the end of its motion, in both the opening and closing direction.

Customer handover

Lotus’ policy is to arrange a site visit and perform a quality 'post-installation check' and the architect/builder receives a copy of the check sheet.

Lead times

Lotus is well known for its short lead times and reliability on deadlines. Normal manufacturing lead times are about four weeks from receipt of formal order, all manufacturing dimensions & specifications.  Freight beyond Victoria and installation lead times should be added to this. Special finishes can take longer.  Please consult your Lotus representative for project specific lead times.

Servicing and maintenance

Attending to a service call-out matters to us as much as installing a new product. We have an excellent reputation for a quick response in such situations. A maintenance service is also available for larger, complex installations.

Research and development

Lotus is committed to providing new and improved products to our customers and we strongly believe in investment in design. This Acoustic Slider range is a great example of this.