Glas-Stax - Customer Care

Warranty

Lotus QA system submits every panel to an Inspection and Test Plan. Track and trolley systems give a lifetime performance. Lotus offer a 1 year warranty on all walls installed by Lotus staff (or authorised representatives).

Made to last

Glas-Stax is designed to operate in the most demanding environments. Only the highest grades of materials, such as 316 stainless steel, are used in our systems and all finishes are to a marine grade standard.

Moving easily

Lotus offer a variety of track and trolley combinations to give maximum ease of use for all layouts and applications. Thoughtful touches, such as integrated hinge-handles and stile-bolts, ensure that there are convenient 'grab points' on the panels.

Lead times

Lotus is well known for its short lead times and reliability on deadlines. Normal manufacturing lead times are about four weeks from receipt of formal order, all manufacturing dimensions & specifications.  Freight beyond Victoria and installation lead times should be added to this. Special finishes and glass types can take longer.  Please consult your Lotus representative for project specific lead times.

Customer handover

Once the project is completed and the tenants have moved in, Lotus' policy is to call back, demonstrate the use of the wall and leave printed instructions. A quality post-check is done and the architect/builder receives a handover copy.

Servicing and maintenance

Attending to a service call-out matters to us as much as installing a new wall. Lotus has an excellent reputation for a quick response in such situations. A maintenance service is also available and is recommended for all external applications to maintain the quality of your investment.

Research and development

Lotus is continually updating and improving product features so details on this site may change from time to time.