Opera - Customer Care

Warranty

Lotus QA system submits every panel to an Inspection and Test Plan. Track and trolley systems give lifetime performance. Lotus offer a 1 year warranty on all walls installed by Lotus staff (or authorised representatives).

Made to last

Lotus Opera sections are joined using a proprietary corner jointing system that makes the panels incredibly strong, allowing thick/heavy glass to be used to achieve the required acoustic ratings.

Moving easily

Customers are not always strong people, so Lotus provides track and trolley solutions that maximise ease of use. Footbolts also have handles and don’t rely on nail breaking finger holes. Moving single panels around an omni-directional tracking system is made easier by using programmed diverters or curved junctions where appropriate.

Lead times

Lotus is well known for its short lead times and reliability on deadlines. Normal manufacturing lead times are about four weeks from receipt of formal order, all manufacturing dimensions & specifications.  Freight beyond Victoria and installation lead times should be added to this. Special finishes and glass types can take longer.  Please consult your Lotus representative for project specific lead times.

Customer handover

Once the project is completed and the tenants have moved in, Lotus’ policy is to call back, demonstrate the use of the wall and leave printed instructions. A quality post-check is done and the architect/builder receives a handover copy.

Servicing and maintenance

Attending to a service call-out matters to us as much as installing a new wall. Lotus has an excellent reputation for a quick response in such situations. A maintenance service is also available for larger, complex installations.

Research and development

Lotus is continually updating and improving product features so details in this brochure may change over time.